Processing a Refund in Lightspeed

Modified on Mon, 21 Dec 2020 at 12:54 PM

How to Process a Refund

  1. Access the POS

  2. Click Menu (top left) -> History to locate the order to refund

  3. Search for the sale in the today’s history or change the filter dates to search for a transaction on a different day.  You can also filter by a specific receipt number or product name.

  4. Click on the order so that it highlights

  5. Click on the red Refund Sale button at the bottom the right
  6. You will then see a screen that shows all the various payments types and splits that went into the order

  7. Click on the Blue Refund Sale button to move to the next step





  1. If you are refunding part of an order tap on the item or items to refund and click Continue or tap on Refund All to refund the whole order


  2. Select a refund reason

  3. Tap on the reason and then select a payment option to refund the money.  To refund by card you need a refund card from your bank to process the refund on the eftpos terminal.  

  4. The refund is now successfully processed and will have the reason that you selected attached to it for reporting purposes.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article